FAQ
Straight answers.
Short answers. If it’s not here, inquire.
Does this replace ChatGPT?
For work that should stay in the room, yes — that is the job. For the hardest open-ended reasoning, the labs still win this year. Keep both until you trust it.
What is Hatch?
A private AI box for your office. The model runs on your network, on your knowledge. Your data does not feed OpenAI, Anthropic, or Bedrock. You get an encrypted cluster, Hatch OS (login, files, remote over your VPN), a house model on your files, plus a moral pack and a legal pack.
Who is this for?
Offices that will not leak the file. A smaller shop is welcome; so is a larger one. Public sizes are Firm, Enterprise, and Corporation. Not consumers.
What does it cost?
Firm: $18k hardware + $24k/yr platform (draft). Enterprise: $28k hardware + $48k/yr. Corporation is custom — inquire. Hardware is the encrypted cluster in your environment. Platform is Hatch OS, packs, and the house model on your data. See pricing.
Can your whole firm use one cluster?
Yes — one clean room for your office. You sign in first, then invite seats. Capacity is concurrent use. We confirm busy-hour fit before we image a unit.
Where does the model come from?
A house model adapted to your knowledge, running on the cluster. We do not claim it is as capable as a named frontier system. We do not sell a Hatch cloud LLM as the product.
Are you shipping today?
Not yet. This site takes inquiries. If the fit is real, we will tell you when a unit can be imaged and delivered. North Texas built.
Do my files stay with me?
That is the design: work stays on premises, on your network. It does not go to the frontier labs or data companies. Outbound starts denied. A status / connections page shows whether traffic is leaving. We do not claim a certified air gap or that a person cannot walk the hardware out of the room.
Is this HIPAA or SOC 2?
No. We will not say HIPAA, SOC 2, ISO 27001, or “examiner-ready.” Medical is later, with paperwork first. See the security page.
Is this a kit I have to assemble?
No. It is an imaged encrypted cluster plus Hatch OS. A non-technical person should be able to drop a PDF and ask — no SSH. If you want a weekend Ollama build, you do not need us.
What does “customized to you” mean?
We confirm fit — busy hour, seats, the files you will not paste — then image the cluster for you. You sign in first, then invite seats. The house model is adapted to your knowledge. It is not a generic public chatbot dropped on your network.
Can we use it from the road or a phone?
That is the intent: the same Hatch OS — not a second AI in a lab — from the office, travel, or a phone. Remote means access to your cluster over your VPN. The cluster still does not call a lab to answer. We will not invent a VPN product name or claim zero attack surface. Pre-launch; we will be specific before you commit.
How does billing work?
Hardware once, platform by the year. No token bill. Setup is quoted after we confirm fit. Firm dollars are a draft until we lock them. Corporation has no public price.
Why not just buy a local GPU kit?
You can. You still assemble the product: Hatch OS, seats, watched folder, packs, egress posture, and someone to call. Hatch is the imaged cluster plus your OS. Different job.
Do you have customers I can call?
Not ones we will invent for a website. Pre-launch. If you inquire, you talk to a person — not a fake logo wall.
How do documents get into Hatch OS?
Upload in the app, or put files in a watched folder. People ask without sending the memo to a lab.
Where is the backup?
The encrypted disk you own — not a Hatch cloud. Unplug the cluster and the work stays with you.